Frequently Asked Questions

Everything you need to know about your Scarpa shopping experience.

How do I determine the correct size for my shoes?

We provide a comprehensive size guide on each product page. Since fit can vary between brands, we recommend measuring your foot in centimeters and comparing it to our chart for the most accurate fit.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.

Do you ship internationally?

Yes, Scarpa ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and local customs regulations.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Are your leather products sustainably sourced?

Quality and ethics are our priorities. We partner with certified tanneries that follow strict environmental protocols to ensure our leather is both premium and responsibly produced.