Returns & Exchanges

At Scarpa, we want you to be completely satisfied with your purchase. If your new shoes aren't the perfect fit, you can return or exchange any unworn items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Pack Your Items

Place the unworn footwear in its original designer box and secure it inside a shipping carton to ensure the product remains protected during transit.

3

Label and Ship

Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized courier location.

4

Refund Processing

Once our quality control team inspects your return, a refund will be issued to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing